How long does shipping take?
Shipping times vary depending on the supplier and your location. Most orders are delivered within 7 to 20 business days. You’ll receive tracking information once your order is processed.
2. Where are the products shipped from?
We work with trusted suppliers from around the world. Depending on the item, it may be shipped from warehouses in Asia, Europe, or the U.S.
3. How do I track my order?
Once your order is processed and shipped, we’ll send you a tracking number by email. You can track your order directly through our website or via the shipping carrier’s platform.
4. Can I change my order?
If you need to change your order, please contact us within 6 hours of placing it. After this period, the order may already be processed and shipped, and we may be unable to make changes.
5. Do you accept returns or exchanges?
As a dropshipping business, we do not process returns or exchanges directly. However, if your item arrives damaged, defective, or significantly different from the description, please contact us within 3 days of delivery. We will work with our supplier to find a fair resolution, which may include a replacement or partial refund, depending on the situation.
To assist you quickly, please include your order number, photos of the item, and a brief explanation of the issue when contacting us.
6. What should I do if I receive a damaged or wrong item?
We’re sorry for the inconvenience! Please email us at support@divacute.com.ng within 3 days of receiving the item. Include your order number, photos, and a brief explanation. We’ll resolve the issue quickly.
7. Are your products of good quality?
Absolutely. We carefully select our suppliers based on product quality, customer reviews, and reliability. Our goal is to offer stylish, elegant fashion you can trust.
8. What payment methods do you accept?
We accept secure payments via major debit/credit cards, bank transfers, and other payment gateways available at checkout. All transactions are encrypted for your protection.
9. Is it safe to shop on DivaCute?
Yes. Our website uses SSL encryption to protect your personal and payment information. We value your privacy and take security seriously.
10. Do you offer wholesale or bulk purchases?
At the moment, we focus on individual customer orders. However, if you’re interested in bulk purchasing or collaboration, feel free to contact us directly